Trader desktop support analyst

Werkgever:
Unique
Regio:
Rotterdam
 
Functieomschrijving
General Position DefinitionThe Trader Support Team provides dedicated ?on the floor? IT support to Trading and Commercial staff in Rotterdam and one day per week in The Hague. The team acts as a first point of contact for all Trading IT issues at this location.Position description - PurposeSupport Analysts are expected to maintain operational effectiveness within a trading environment. They provide first line IT support for PC hardware and networking systems, standard Microsoft Office packages, various specific packages in use by the Trading community for specific analytical purposes, a variety of external data, on-line trading systems services and all ?in-house? systems essential for the Trading network to function. To fulfil this role, they need to be familiar with all major Trading systems, and also with the way in which these are used by the Business to facilitate their work. They are also required to liaise with the Global IT Helpdesk and other IT Teams and external Vendors, on such issues that cannot be addressed within the Trader Support team.Special note
This contract opportunity has the potential to become a permanent position. Suitably qualified contractors who are seeking a permanent staff role in due course, are invited to apply.Accountabilities
  • Provide effective IT support, and resolve immediate and sustained operation issues, so as to minimise impact
  • Maintain good working relationship with stakeholders such as the Trading business users, IT service partners, vendors, and IT management
  • Work with the internal Service Assurance team and other Operational Teams, to coordinate effective resolutions to operational issues
  • Ensure that all required security, compliance and equipment demand processes and procedures are followed
  • Facilitate local deployment of software and hardware rollouts, as required
  • Provide support during the regional annual Business Continuity tests
    Challenges
  • Maintaining a very high level of service un the trading environment
  • Balancing satisfying user requests while supporting and adhering to the IT policies
    Working Hours
    8 hours per day working shifts to accommodate core support hours of 08:30 ? 18:00.
Functie eisen
We offer an interesting role in a dynamic and an international company. In the future there might be a possibility of receiving a direct contract with the company.